Client Relationship Manager - Remote

Overview

The Client Relationship Manager (CRM) is responsible for providing exceptional client care while leading a team that manages a portfolio of new and existing accounts. The CRM serves as the primary client-facing leader, ensuring that clients receive outstanding service and professional support.

In Short

• Act as the primary client-facing team leader for a large number of clients.
• Serve as the first point of escalation for client issues.
• Build and maintain strong relationships with clients.
• Identify opportunities for process improvements and automation.
• Educate clients on systems, tools, and policies.
• Maintain organized and accurate account information.
• Collaborate with internal partners to develop business strategies.
• Anticipate client needs proactively.
• Handle confidential client information with discretion.
• Set and exceed performance goals related to client satisfaction.

Requirements

• Experience in client management and team leadership.
• Strong problem-solving skills for client issue resolution.
• Ability to build and maintain client relationships.
• Experience in process improvement methodologies.
• Knowledge of client education and support techniques.
• Strong organizational skills for account management.
• Ability to develop and execute business strategies.
• High level of empathy and interpersonal skills.
• Experience in performance tracking and goal setting.
• Willingness to travel occasionally for client support.

Benefits

• Opportunity to lead and mentor a team.
• Engagement with a diverse portfolio of clients.
• Professional development opportunities.
• Supportive work environment.
• Potential for career advancement.