Decisioning Manager, Strategic Sales - Remote

Overview

The Decisioning Manager is a client-facing role responsible for ensuring the delivery, performance, and ongoing value of Experian's decisioning and software platforms for strategic clients.

In Short

• Primary decisioning and software point of contact for assigned strategic clients.
• Lead regular client technical and decisioning reviews.
• Build trusted relationships across multiple levels of the client organization.
• Oversee decisioning platform implementations and post-production support.
• Manage client communications and service level agreement reviews.
• Identify opportunities to expand existing decisioning and fraud solutions.
• Develop and maintain client communication plans post-delivery.
• Facilitate client training for Decisioning and Fraud solutions.
• Communicate complex decisioning concepts to stakeholders.
• Represent the voice of the customer internally.

Requirements

• 7+ years experience managing enterprise decisioning or analytics solutions.
• Experience with decisioning platforms and analytics solutions.
• Experience managing client environments and cross-functional teams.
• Experience leading client escalations and service management activities.
• Balance strategic planning with hands-on execution.
• Experience with learning, influence, and leadership development.

Benefits

• Great compensation package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Fully remote environment.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.