AMS Service Coordinator - Remote

Overview

The Application Managed Services team at PwC Poland is dedicated to proactive monitoring and improvement of applications, ensuring they evolve alongside client needs.

In Short

• Manage execution of processes on assigned AMS projects.
• Focus on Incident, Problem, and Change Management processes.
• Oversee service team activities until resolution of requests.
• Ensure proper ticket qualification and priority management.
• Contribute to continual improvement of processes.
• Maintain customer relationships and provide regular updates.
• Work in a fast-paced environment with tight deadlines.
• Knowledge of ITIL framework is a plus.
• Fluent English communication skills required.
• Flexible hybrid working model with various benefits.

Requirements

• Strong interpersonal and communication skills.
• Ability to manage time effectively and stay organized.
• Ambitious and driven by success.
• Passionate about client service.
• Experience in IT service management is beneficial.
• Ability to develop strong relationships at all levels.
• Fluency in English (minimum C1 level).
• Experience in a fast-paced work environment.
• Ability to see tasks through to completion.
• Willingness to learn and adapt.

Benefits

• Flexible working hours and model.
• Support for professional development and training.
• Comprehensive medical and wellness program.
• Individual benefits package options.
• Paid volunteering hours and additional time off.
• Access to discounts on various services.
• Opportunity to recommend friends for employment.
• Coaching and psychological support available.
• Workation and sabbatical leave options.
• Engagement in a supportive team environment.