Payment Processing Analyst - Remote

Overview

The Payment Processing Analyst plays a critical role in ensuring smooth payment operations throughout a customer’s journey with Pushpay. This includes collaborating with sales teams to gather and pre-screen necessary documentation, providing underwriting support, onboarding, setting up, and testing new accounts. Once live, the Analyst ensures ongoing risk management, compliance, account maintenance (including data cleaning), and customer support via phone and ticketing systems. The Payment Processing Analyst works closely with Sales, Customer Success, and Billing teams to help grow the organization.

In Short

• Collaborate with Go-To-Market (GTM) teams and customers to facilitate a seamless onboarding process.
• Review merchant applications to identify inconsistencies and provide underwriting discernment.
• Analyze transactions that meet risk thresholds to assess potential risks and recommend additional actions if necessary.
• Assess and resolve rejected payment items, making adjustments as needed to customer accounts.
• Maintain and update customer account information to ensure accuracy.
• Enter personally identifiable information (PII) into databases with high precision.
• Manage risk-related support tickets, escalating issues per established guidelines.

Requirements

• 3+ years of experience preferably in underwriting, risk management, or payment gateway implementations.
• Proficiency in office productivity tools (e.g., Google Workspace, MS Office Suite) and communication platforms (Slack, Teams).
• Experience in payment processing, especially with ACH, credit card, and merchant acquiring businesses.
• Bachelor's degree required.
• Strong understanding of risk management principles.
• Experience with quality assurance, peer reviews, and training.

Benefits

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee.
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents.
• 401K match.
• Hybrid work model - 3 days in the office / 2 days remote each week.
• 12 paid Company Holidays.
• 2 paid Volunteer Time Off days.
• 15 days PTO to start, increases with tenure and seniority.
• Paid parental and adoption leave.
• Compensation Range: $58,490-$64,989.