Process Analyst - Remote

Overview

As a Process Analyst, you will play a key role in optimizing and standardizing customer and partner support operations. Your work will directly impact customer satisfaction and operational efficiency by analyzing, designing, and implementing process improvements.

In Short

• Optimize customer support operations for improved satisfaction.
• Analyze and design effective workflows.
• Collaborate with cross-functional teams.
• Create and maintain workflow documentation.
• Implement process improvements for efficiency.
• Gather feedback to align processes with goals.
• Contribute to CRM tool development.
• Leverage customer service expertise.
• Ensure processes are customer-centric.
• Detail-oriented and data-driven mindset.

Requirements

• Bachelor's degree in a relevant field.
• Proven experience in customer support operations.
• Experience as a process analyst or similar role.
• Familiarity with CRM software and tools.
• Proficient in process modeling techniques.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Detail-oriented with a focus on efficiency.
• Strong project management skills.
• Passion for process improvement.

Benefits

• Impact customer satisfaction directly.
• Collaborate with diverse teams.
• Opportunity to influence process improvements.
• Work in a supportive environment.
• Engage in continuous learning and development.
• Flexible working arrangements.
• Contribute to organizational goals.
• Be part of a customer-first mindset.
• Gain experience in process optimization.
• Drive projects to completion with a focus on quality.