Senior Service Account Manager - Remote

Overview

As a Senior Service Account Manager (SAM), you will lead the customer experience for Pure's significant enterprise accounts, transforming post-sales relationships and ensuring operational excellence.

In Short

• Own the end-to-end service delivery relationship for large-scale accounts.
• Direct complex implementations and migrations.
• Serve as the primary point of command for high-severity issues.
• Facilitate executive-level operational reviews.
• Mentor junior Service Account Managers.

Requirements

• 6 years relevant experience in customer-facing roles.
• Proven ability to build high-trust partnerships with executive stakeholders.
• Deep professional experience in the technology or data storage sector.
• Demonstrated skill in conducting technical risk analyses.
• Strong project management background.

Benefits

• Flexible time off and wellness resources.
• Company-sponsored team events.
• Opportunities for growth and development.
• Inclusive and supportive work environment.