Customer Support & Success Specialist (m/f/d) - Remote

Overview

We are a growing SaaS startup looking for a reliable, structured, and motivated person in the field of Customer Support & Customer Success to help us serve our enterprise clients to the best of our ability.

In Short

• Support our enterprise clients via email and chat
• Track customer processes and KPI monitoring
• Build and maintain long-term customer relationships
• Collaborate closely with our product, tech, and marketing teams
• Actively design, automate, and optimize internal processes – not just execution

Requirements

• Experience in Customer Success or B2B customer support
• Very good German language skills (C2 or native)
• Structured, self-responsible working style
• Clear communication & strong service awareness
• Motivation to deeply understand our product and our customers

Benefits

• Creative freedom: You actively think about processes, rather than just executing tasks
• Meaningful work: You directly contribute to customer satisfaction and the company's growth
• 100% remote: You work independently with flexible scheduling within the agreed framework
• Clear processes and modern tools: We work structured with efficient documentation
• Long-term perspective: We focus on stable, growing collaboration with development potential
• Team culture on equal footing: Open exchange, quick decisions, and trust are a given for us