Customer Support and Success Specialist - Remote

Overview

Ahrefs is a leading all-in-one marketing platform trusted by content creators, small businesses, and global brands. We help people grow their search traffic, research their competitors, and improve their websites.

In Short

• Answering customer questions via live chat and email
• Helping users understand and use Ahrefs’ tools effectively
• Troubleshooting bugs and product issues
• Reporting issues to our engineering team
• Sharing customer feedback with product and marketing teams
• Contributing to improvements in the Help Center

Requirements

• Excellent written English
• Strong ability to explain technical concepts simply
• Fast typing and ability to think on your feet
• Solid knowledge of SEO and digital marketing
• Patience, empathy, and a problem-solving mindset
• Collaborative and reliable team player
• Strong self-discipline and time management skills

Benefits

• Opportunities for personal and professional growth
• Flexible working hours
• Work in a supportive team environment
• Access to resources for continuous learning