Sales and Customer Support Specialist - Remote

Overview

As a Sales and Customer Support Specialist at ServiceRocket, you will work closely with the Sales and Marketing teams to provide quotes, manage renewals, and support customer inquiries, ensuring a high level of customer satisfaction.

In Short

• Collaborate with Sales and Marketing teams.
• Manage renewals and quoting queues in Salesforce.
• Create and send quotations for Partner Licenses.
• Follow up on quotations to close sales.
• Maintain CRM database and validate data integrity.
• Support inbound sales and customer inquiries.
• Stay updated on ServiceRocket products and services.
• Achieve Atlassian Sales Specialist Accreditation.
• Assist with e-commerce sales.

Requirements

• Minimum of 1 year of customer service experience.
• Strong customer engagement skills.
• Excellent administrative skills and attention to detail.
• Strong verbal and written communication skills in English.
• Ability to suggest and execute process improvements.
• Proven ability to work independently in a fast-paced environment.
• Ability to multi-task and manage SLAs.
• Team player with a positive attitude.
• Self-motivated and proactive.

Benefits

• Inclusive work environment.
• Support for professional growth.
• Recognition as a best place to work.
• Collaborative company culture.