Senior Consultant I, Solution Architecture - Remote

Overview

The Senior Consultant I, Solution Architecture, is a key leadership role responsible for designing innovative and high-value solutions for customers, primarily leveraging the Atlassian suite.

In Short

• Deliver strategic solution roadmap discussions with customers.
• Map customers' corporate initiatives to measurable KPIs.
• Act as a trusted advisor to customer stakeholders.
• Collaboratively build customer road maps aligning with corporate goals.
• Define system architecture and oversee implementation for enterprise-scale projects.
• Guide customers through complex architectural decisions.
• Lead design of high-value, reusable strategic assets.
• Contribute to ServiceRocket's intellectual property development.
• Maintain a strong personal brand in relevant partner channels.
• Support professional growth and personal well-being in a collaborative environment.

Requirements

• Minimum of 8 years of related experience or equivalent.
• Proven experience in guiding customers through technology changes.
• Deep expertise in Enterprise Strategy, Service Management, or Software Development.
• Relevant industry certifications are highly desirable.
• Adept at relationship building and strategic thinking.
• Exceptional communication and storytelling skills.
• Executive presence for engaging presentations.
• Expertise in cloud architecture and integrations.
• Customer-focused with an innovator mindset.
• Highly analytical with problem-solving skills.

Benefits

• Inclusive work environment that supports professional growth.
• Recognition for innovation and outstanding customer support.
• Opportunity to work with industry giants.
• Collaborative culture with a high Glassdoor rating.
• Access to professional development resources.