Customer Success & Support Specialist - Remote

Overview

The Customer Success & Support Specialist will identify the needs of existing customers to ensure the best service, proactively advising clients on products and services, and providing innovative solutions.

In Short

• Identify customer needs to ensure excellent service.
• Proactively advise clients on products and services.
• Support new customers in starting with products.
• Provide telephone support for customer issues.
• Collaborate with sales, marketing, support, and administration teams.

Requirements

• Business or commercial training or studies with initial professional experience.
• Experience in B2B customer consulting or support, preferably with software applications.
• Enjoy interacting with customers, empathetic, and professional communication.
• Analytical thinking and self-organized work style.
• High IT affinity and proficiency with common IT applications.

Benefits

• Remote work from home.
• Flexible and responsible working hours with a secure, permanent position.
• Young, motivated team willing to share knowledge.
• Responsible and diverse tasks with future-oriented projects.
• Short decision-making paths with flat hierarchies.