Customer Success & Support Specialist - Remote

Overview

As a Customer Success & Support Specialist at Assistantly, you will connect with clients and provide exceptional support, ensuring high customer satisfaction and effective client management.

In Short

• Handle incoming support requests via email, chat, or phone.
• Maintain high customer satisfaction with excellent service.
• Manage client accounts for retention and growth.
• Onboard new customers and guide them through product setup.
• Monitor and report customer metrics.
• Collaborate with sales and product teams for feedback.
• Document processes for internal knowledge.
• Upsell or renew client contracts as needed.

Requirements

• 2+ years in customer service or account management.
• Excellent communication skills.
• Empathetic and detail-oriented approach.
• Tech-savvy with strong multitasking abilities.
• Proven ability to build rapport with clients.
• Strong organizational skills.
• Experience with remote tools and CRM platforms.

Benefits

• Competitive pay above market rates.
• Permanently work from home.
• Paid Holidays and PTO.
• Flexible part-time or full-time positions.
• Performance and wellness bonuses.
• Opportunities for professional development.
• Join a supportive community of professionals.