Solutions Engineer - Remote

Overview

As a Solutions Engineer at Promptfoo, you will be the bridge between prospects, customers, and our product team, ensuring customer success and providing technical support.

In Short

• Join a leading AI security testing platform.
• Handle customer calls and resolve technical challenges.
• Provide post-deployment support to customers.
• Create technical demos and documentation.
• Troubleshoot customer implementations.
• Identify expansion opportunities within existing accounts.
• Participate in webinars and technical workshops.
• Work with minimal supervision and prioritize tasks.
• Contribute to product improvements based on customer feedback.
• Gain exposure to cutting-edge AI security technologies.

Requirements

• Technical Proficiency: Strong skills in JavaScript or Python, comfortable with Docker.
• Problem Solving: Ability to debug complex technical issues.
• Customer Empathy: Genuine desire to help customers succeed.
• Self-Guided: Ability to work with minimal supervision.
• Communication: Exceptional written and verbal skills.

Benefits

• High Autonomy: Own the entire customer technical journey.
• Variety: No two days are the same.
• Impact: Help secure AI for large enterprises.
• Learning: Work at the cutting edge of AI security.