AVP Account Management - Remote

Overview

The Assistant Vice President Client Engagement leads the development and execution of strategic plans for assigned clients, overseeing a cross-functional account management team and maintaining relationships with key stakeholders to enhance service delivery.

In Short

• Lead strategic planning and execution for assigned clients.
• Serve as primary relationship and contract owner.
• Oversee cross-functional account management teams.
• Drive client retention efforts across various market segments.
• Monitor performance metrics and client satisfaction.
• Negotiate and manage contracts for assigned accounts.
• Facilitate client meetings and ensure follow-up actions.
• Manage and develop client engagement team.
• Identify opportunities for service improvement and growth.
• Ensure compliance with industry standards and regulations.

Requirements

• Bachelor's degree in Finance, Business, or related field.
• 12 years of client service experience, including 7 years in account management.
• 8 years of leadership experience.
• Strong interpersonal and communication skills.
• Ability to analyze and synthesize complex information.
• Experience with Salesforce CRM.
• Willingness to travel up to 50% of the time.
• Eligibility to work in the USA without visa sponsorship.

Benefits

• Competitive salary range from $164,000 to $279,000.
• Comprehensive benefits package.
• Opportunities for career advancement.
• Supportive and collaborative work environment.
• Commitment to diversity and inclusion.
• Flexible work arrangements.
• Employee empowerment and recognition programs.