Account Manager - Remote

Overview

The Account Manager is responsible for supporting the assigned Employer Account Executive and Employer Groups in communications, client-facing initiatives, and product and program recommendations. This position must establish and maintain relationships with designated client counterparts.

In Short

• Work directly with Employer Groups and Health Plan Leadership to resolve issues and ensure member satisfaction.
• Collaborate with account executives to build business cases for client-facing initiatives.
• Partner with leadership to understand reporting requests and present information effectively.
• Facilitate regular meetings with Employer Groups to promote product opportunities.
• Support client audits and assist in developing client presentations.
• Optimize pharmacy spend for existing small employer accounts.
• Support Employer Group retention through proactive issue resolution.
• Document interactions with accounts in Salesforce CRM.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree in business or related field, or equivalent experience.
• 2 years of Client Service/Account Management experience.
• Must be eligible to work in the United States without visa sponsorship.
• Ability to develop effective selling messages and presentations.
• Strong interpersonal skills for facilitating meetings and resolving conflicts.
• Ability to prioritize compliance and business goals.
• Strong organization and prioritization skills.
• Ability to work effectively in a matrixed team environment.

Benefits

• Opportunity to work with diverse Employer Groups.
• Engagement in client-facing initiatives.
• Possibility to enhance skills in client management and sales.
• Exposure to healthcare and pharmacy benefit management.
• Support for professional development.