Account Manager - Remote

Overview

The Account Manager is responsible for ensuring the complete post-sale success and satisfaction of SmithRx customers, leveraging strong industry knowledge and serving as a trusted advisor.

In Short

• Manage effective relationships with customers’ operational leadership.
• Ensure customer satisfaction and retention.
• Coordinate cross-functional teams to address client issues.
• Conduct business impact assessments to identify product gaps.
• Maintain a comprehensive understanding of client business challenges.
• Develop and maintain the client success plan.
• Support research and data activities for escalated issues.
• Communicate the value of services in context to business goals.
• Identify risks to client satisfaction proactively.
• Foster a collaborative and inclusive environment.

Requirements

• 3-5 years of account management experience in healthcare.
• Positive growth mindset and problem-solving skills.
• Strong obsession with customer experience.
• Excellent communication and interpersonal skills.
• Experience in client relationship management.
• Self-driven and results-oriented work ethic.
• Ability to work independently and in teams.
• Bachelor’s degree or equivalent experience required.

Benefits

• Competitive wellness benefits including medical and dental insurance.
• 401(k) Retirement Savings Program.
• Discretionary Paid Time Off.
• 12 Paid Holidays.
• Professional development and training opportunities.
• Employee Assistance Program (EAP).
• Flexible Spending Benefits.
• Well-stocked kitchen in office locations.
• Commuter Benefits.
• Paid Parental Leave benefits.