Vice President of Customer Success, Pharmaceutical Accounts - Remote

Overview

The Vice President of Customer Success will own the vision, strategy, and execution of PrescriberPoint’s customer success function for pharmaceutical brand accounts.

In Short

• 100% remote position based in the United States.
• Lead and mentor a high-performing customer success organization.
• Drive measurable client outcomes and ensure retention.
• Build trusted partnerships with senior stakeholders at pharmaceutical companies.
• Define and execute the customer success vision and strategy.
• Identify and capture expansion opportunities within existing accounts.
• Implement scalable processes for onboarding and retention.
• Use data to monitor account health and client satisfaction.
• Represent PrescriberPoint at industry events and client meetings.
• Collaborate with executive leadership on go-to-market strategies.

Requirements

• Bachelor’s degree in Business, Marketing, Life Sciences, or related field; MBA preferred.
• 12+ years of experience in customer success or related leadership roles.
• 5+ years managing senior teams.
• Experience with pharmaceutical manufacturers and agencies.
• Proven success in scaling customer success functions.
• SaaS or service-oriented background preferred.
• Strong communicator with executive presence.
• Ability to balance big-picture vision with operational execution.
• Growth mindset with a focus on client-centered solutions.
• Data-driven decision-making skills.

Benefits

• Base salary of $200,000 – $225,000.
• Executive-level performance-based bonus.
• Stock option package.
• Comprehensive health, dental, and vision coverage.
• 401(k) with matching.
• Generous PTO and open paid time off.
• Yearly educational stipends.
• BYOD (Bring Your Own Device) reimbursement.
• Flexible work environment.
• Opportunity to impact healthcare positively.