Customer Implementation and Support Engineer - Remote

Overview

We are seeking a Customer Implementation and Support Engineer to join our team and help onboard, support, and ensure success for our healthcare and pharmaceutical customers.

In Short

• 100% remote position.
• Lead technical onboarding and integration projects for new customers.
• Act as the primary point of contact for customer technical support.
• Troubleshoot issues and coordinate with engineering to resolve escalations.
• Contribute to solution configuration and testing of new features.
• Work with product management to provide customer feedback.
• Manage project timelines and customer expectations.
• Experience in healthcare technology preferred.
• Strong communication and problem-solving skills required.
• Salary range is $120,000 to $140,000 based on experience.

Requirements

• Strong customer-facing communication and problem-solving skills.
• Experience managing technical implementation projects end-to-end.
• Solid technical background with experience in .NET C#, React, and Typescript.
• Hands-on experience with QA, testing frameworks, and debugging production systems.
• Proven ability to work cross-functionally across engineering, product, and customer success teams.

Benefits

• Strong health, vision, dental, and accident insurance.
• 401(k) with up to 4% matching.
• Open Paid Time Off policy.
• Yearly educational stipends for professional growth.
• BYOD (Bring Your Own Device) funds for hardware costs.