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Support Specialist (Night Shift) - Remote

Posted 3 days ago
Customer Service
Full Time
USA
$83,000 - $87,000/year

Overview

Prepared is on a mission to ensure every emergency gets the perfect response—and that includes our customers. As a Support Specialist on the night shift, you’ll be on the front lines of technical support, helping public safety professionals resolve issues quickly and confidently.

In Short

  • Monitor, triage, and respond to real-time alerts from our platform.
  • Serve as the first point of contact for customers, resolving or escalating issues efficiently.
  • Escalate complex or high-urgency issues to the senior support team.
  • Identify process gaps and contribute to documentation.
  • Represent Prepared with empathy and professionalism.
  • Stay busy during slow support hours by finding other impactful work.

Requirements

  • 2–3 years of customer or technical support experience.
  • Experience in or understanding of the 911 ecosystem.
  • Comfort working independently in low-structure evening hours.
  • Strong written communication and triage skills.
  • Familiarity with tools like Zendesk, Intercom, Linear, Front, or HubSpot is a plus.

Benefits

  • Remote-First Culture
  • Medical, Dental, and Vision Benefits
  • 401k + Free Financial Advisors
  • Monthly Cell Phone Stipend
  • Unlimited Time Off + 15 Observed Holidays
  • 12 Weeks of Paid Parental Leave
  • WeWork Membership for All Employees
  • $500 Work from Home Budget
  • $350 Annual L&D Stipend
Prepared logo

Prepared

Prepared is a pioneering technology company focused on transforming emergency response systems through innovative solutions that leverage Artificial Intelligence. By modernizing the tools used by 911 dispatch centers and first responders, Prepared aims to enhance public safety and improve the efficiency of emergency calls. With its technology already implemented in over 800 cities across 48 states, the company is making a significant impact on the lives of approximately 75 million people. Backed by substantial funding, Prepared is rapidly scaling its operations to become a vital part of emergency response nationwide, fostering a safer and more interconnected world.

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