Customer Support Specialist (Night Shift) - Remote

Overview

ApprovalMax is an award-winning B2B software used by businesses worldwide to approve bills and expenses. It streamlines the approval process by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approvers and finance teams. The company is globally recognized and has won ‘Xero App Partner of the Year’ four times since 2020 in different countries.

In Short

• Provide high-quality customer support via email, phone, and chat.
• Assist customers with technical issues and usability concerns.
• Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
• Analyze and escalate complex cases to ensure fast and effective resolutions.
• Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
• Continuously develop product knowledge and stay up to date with new features.

Requirements

• 3-5 years of customer service experience (strongly preferred).
• Proven ability to troubleshoot technical issues and address customer concerns.
• Strong technical aptitude (experience with testing is a plus).
• Excellent communication skills for building positive customer relationships.
• Highly organized and accountable, with strong time management skills.

Benefits

• Regular performance-based salary reviews.
• 100% paid 20 business vacation days.
• 100% paid 10 sick leave days.
• Health & Wellness program – reimbursement of up to 500 EUR annually for health and fitness-related expenses.
• Reimbursement for professional development courses.
• Service years recognition financial reward.