Billing Operations Specialist (Late Shifts) - Remote

Overview

The Billing Operations Specialist will handle customer requests related to billing issues and ensure billing accuracy and compliance by working with various billing platforms.

In Short

• Manage customer requests regarding billing issues including refunds and payment inconsistencies.
• Ensure billing accuracy using platforms such as Stripe and Chargebee.
• Monitor CRM for deal accuracy and billing details.
• Prevent churn by tracking accounts and resolving declined transactions.
• Analyze churn reasons for retention strategies.
• Coordinate with Sales for proper pricing and billing terms.
• Adjust product settings to enhance customer purchase experience.
• Collaborate with internal teams to handle escalations.
• Support operational efficiency through timely task completion.

Requirements

• Strong problem-solving and analytical skills.
• Experience with billing platforms and troubleshooting.
• Ability to validate deal accuracy in CRM.
• Excellent communication skills for customer liaising.
• Organizational skills to manage multiple tasks.
• Prior experience in customer support or billing is preferred.
• Finance or SaaS billing operations background is a plus.

Benefits

• Regular performance-based compensation reviews.
• 100% paid 20 business vacation days.
• 100% paid 10 sick leave days.
• Remote work with specific working hours.
• Health & Wellness program with reimbursement options.
• Reimbursement for co-working space.
• Reimbursement for professional development courses.
• Financial rewards for service years recognition.