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Technical Implementation Manager - Remote

Posted 3 days ago
Customer Service
Full Time
USA
$110,000 - $119,000/year

Overview

Prepared is seeking a Technical Implementation Manager to join our Customer Success organization. You’ll be a key technical partner to our public safety customers during onboarding, acting as the face of Prepared for their first deployments.

In Short

  • Lead on-site and remote implementation of Prepared’s solutions for public safety agencies.
  • Serve as the primary technical point of contact during customer onboarding.
  • Configure, ship, and support Prepared’s proprietary hardware.
  • Provide Tier 2 technical support and troubleshoot escalated issues.
  • Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams.
  • Contribute to process and documentation improvements.

Requirements

  • Experience with public safety systems (e.g., 911 call handling).
  • Background in technical field services or implementation roles.
  • Willingness to travel up to 75% of the time.
  • Ability to work autonomously and own projects end-to-end.
  • Experience in cross-functional environments.
  • Strong communication skills.

Benefits

  • Remote-First Culture
  • Medical, Dental, and Vision Benefits
  • 401k + Free Financial Advisors
  • Monthly Cell Phone Stipend
  • Unlimited Time Off + 15 Observed Holidays
  • 12 Weeks of Paid Parental Leave
  • WeWork Membership for All Employees
  • Annual Company Offsite
  • $500 Work from Home Budget
  • $350 Annual L&D Stipend
Prepared logo

Prepared

Prepared is a pioneering technology company focused on transforming emergency response systems through innovative solutions that leverage Artificial Intelligence. By modernizing the tools used by 911 dispatch centers and first responders, Prepared aims to enhance public safety and improve the efficiency of emergency calls. With its technology already implemented in over 800 cities across 48 states, the company is making a significant impact on the lives of approximately 75 million people. Backed by substantial funding, Prepared is rapidly scaling its operations to become a vital part of emergency response nationwide, fostering a safer and more interconnected world.

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