Atlassian Support Engineer - Remote

Overview

Praecipio is seeking a dedicated Atlassian Support Engineer to manage and enhance the Atlassian tools suite, working in a dynamic environment while providing support to internal and external customers.

In Short

• Work on diverse projects across industries.
• Manage user accounts and clean up unused content.
• Handle app/plugin evaluations and oversee change requests.
• Review and respond to Atlassian vulnerability and bug reports.
• Collaborate with other dev tools administrators.
• Analyze content usage and user access for permissions.
• Plan tool enhancements with end users and leadership.
• Provide support coverage between 8am–8pm PST.
• Opportunity for professional growth and flexibility.
• Potential to transition into a permanent role.

Requirements

• Solid experience with Atlassian tools.
• Fast learning and clear communication skills.
• Ability to manage and administer JIRA information.
• Experience with system integration and customizations.
• Understanding of security and usability in environments.
• Ability to plan and implement tool enhancements.
• Availability for an 8-hour shift starting at 8am or 12pm PST.

Benefits

• Competitive compensation.
• Dynamic and varied work experiences.
• Professional growth opportunities.
• Flexibility of project-based work.
• Chance to make an immediate impact.