Remote Otter LogoRemoteOtter

Senior Implementation Consultant - Remote

Posted 17 weeks ago
Project Management
Full Time
USA

Overview

The Senior Implementation Consultant will oversee the implementation of technical platforms and work collaboratively with various teams to enhance customer experience in a fast-paced SaaS environment.

In Short

  • Oversee implementation of technical platforms.
  • Participate in project reporting activities.
  • Gather customer business requirements.
  • Manage multiple projects simultaneously.
  • Collaborate with sales, customer success, product, and engineering teams.
  • Guide customers on best practices.
  • Troubleshoot and develop solutions for issues.
  • Work with key project stakeholders and technical staff.
  • Ensure timely communication with customers.
  • Train end users on the new systems.

Requirements

  • 5+ years of experience in software implementation.
  • Technically oriented with knowledge of tools like Microsoft Office and Jira.
  • High level of attention to detail.
  • Strong communication and writing skills.
  • Ability to communicate technical problems effectively.
  • Empathy and tact when addressing customer issues.
  • Experience with PPE configuration or LOS mapping preferred.
  • Experience with API tools and integrations preferred.

Benefits

  • Competitive compensation.
  • Comprehensive health coverage.
  • Flexible vacation policy.
  • Hybrid work environment.
  • Opportunities for individual impact and growth.
Polly logo

Polly

Polly is an innovative engagement application designed to facilitate instant feedback and polling through popular communication platforms like Slack, Microsoft Teams, and Zoom. With a focus on enabling teams to make data-driven decisions, Polly operates as a fully remote and globally distributed organization. The company emphasizes collaboration and high-quality software development, offering opportunities for engineers to engage in all aspects of product development while maintaining cloud and containerization infrastructure.

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