Senior Implementation Consultant - Remote

Overview

The Senior Implementation Consultant will oversee the implementation of technical platforms and work collaboratively with various teams to enhance customer experience in a fast-paced SaaS environment.

In Short

• Oversee implementation of technical platforms.
• Participate in project reporting activities.
• Gather customer business requirements.
• Manage multiple projects simultaneously.
• Collaborate with sales, customer success, product, and engineering teams.
• Guide customers on best practices.
• Troubleshoot and develop solutions for issues.
• Work with key project stakeholders and technical staff.
• Ensure timely communication with customers.
• Train end users on the new systems.

Requirements

• 5+ years of experience in software implementation.
• Technically oriented with knowledge of tools like Microsoft Office and Jira.
• High level of attention to detail.
• Strong communication and writing skills.
• Ability to communicate technical problems effectively.
• Empathy and tact when addressing customer issues.
• Experience with PPE configuration or LOS mapping preferred.
• Experience with API tools and integrations preferred.

Benefits

• Competitive compensation.
• Comprehensive health coverage.
• Flexible vacation policy.
• Hybrid work environment.
• Opportunities for individual impact and growth.