Senior Implementation Consultant - Remote

Overview

As a Senior Implementation Consultant, you will be crucial in leading enterprise customer onboarding, ensuring a seamless transition from purchase to full adoption.

In Short

• Guide enterprise customers through a structured onboarding process, ensuring seamless adoption.
• Configure out-of-the-box integrations, user roles, permissions, and automation workflows.
• Develop best practices, checklists, and adoption milestones to improve customer time-to-value.
• Ensure a structured handoff to Customer Success, providing key insights for long-term success.
• Assist customers in customizing out-of-the-box Jasper apps to fit their workflows.
• Work alongside Solution Architects to support API integrations and enterprise customizations.
• Identify common implementation patterns to improve repeatability and automation.
• Gather customer requirements during onboarding and communicate technical needs internally.
• Provide feedback to Product and Engineering on customer trends and technical gaps.
• Develop repeatable onboarding frameworks to improve efficiency and reduce manual efforts.

Requirements

• 5+ years of experience in enterprise implementation, technical onboarding, or customer success roles within a B2B SaaS environment, preferably with enterprise clients.
• Technical acumen, including familiarity with APIs, software configurations, and data flows related to AI or marketing technology.
• Strong project management skills, with the proven ability to handle multiple concurrent implementations while maintaining quality and timelines.
• Excellent communication skills, capable of translating technical concepts into clear, actionable steps for customers.
• A consultative mindset focused on helping customers define business objectives and achieve measurable outcomes.
• Experience working cross-functionally with Sales, Solution Architects, Product, and Engineering teams.
• A passion for process improvement, and eagerness to refine and scale onboarding methodologies.
• Experience in AI, MarTech, or content automation platforms.
• Familiarity with workflow automation, CRM integrations, or customer data management.

Benefits

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families.
• 401(k) program with up to 2% company matching.
• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work.
• FlexWellness program ($1,800 annually) to help support your personal health goals.
• Generous budget for home office set up.
• $1,500 annual learning and development stipend.
• 16 weeks of paid parental leave.