Senior Implementation Consultant - Remote

Overview

Iterable is the leading AI-powered customer engagement platform that helps leading brands create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance.

In Short

• Lead customers through successful implementations of the Iterable platform.
• Build relationships with key stakeholders by learning and solving their challenges.
• Manage internal resources, customer resources, and third parties as needed.
• Create customer-facing artifacts like presentations and project plans.
• Advocate internally for your customers’ product needs.
• Manage and complete multiple projects on time.
• Support the Sales team with pre-sale scoping and planning.
• Keep project plans and meeting notes organized.
• Engage in team meetings to share successes and propose ideas.
• Participate in cross-functional initiatives to support the achievement of OKRs.

Requirements

• Coaching and teaching skills.
• Strategic thinking and problem-solving abilities.
• Facilitating and training experience.
• Empathy for customers and teammates.
• Strong communication and listening skills.
• Project management experience.
• Familiarity with marketing technology.
• A Bachelor’s degree in Business, Marketing, Computer Science, or comparable.
• 3+ years experience in MarTech implementation consulting.
• Nice to have experience in growth marketing operations.

Benefits

• Paid parental leave.
• Competitive salaries and equity.
• Medical, dental, vision, and life insurance.
• Balance Days off.
• Fertility & Adoption Assistance.
• Paid Sabbatical.
• Flexible PTO.
• Wellness and professional development allowances.
• Pre-tax commuter benefits.
• Complete laptop workstation.