Technical Services Consultant - Remote

Overview

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. The company has a vibrant culture that empowers employees to advance their careers while making a real impact in healthcare.

In Short

• Seeking a Technical Services Consultant to provide technical support and consulting services.
• Responsible for troubleshooting and resolving technical issues.
• Collaborate with cross-functional teams to address customer technical challenges.
• Conduct product demonstrations and training for clients.
• Document technical issues and resolutions for knowledge base.
• Assist with project management for new product deployments.
• Stay updated with emerging technologies to provide innovative solutions.
• Identify upsell opportunities during client meetings.
• Work independently and in a team-oriented environment.
• Deliver exceptional customer service.

Requirements

• Experience in pharmacy or healthcare technology.
• Bachelor’s degree in computer science or related field.
• Proven experience as a Technical Services Consultant or similar role.
• Strong knowledge of software, hardware, and network systems.
• Proficient in troubleshooting complex technical issues.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Customer-oriented mindset.
• Knowledge of SQL and relational databases.
• Familiarity with HL7 and EHR tools (preferred).

Benefits

• Opportunity to work in a dynamic environment.
• Engage in meaningful work that impacts healthcare.
• Career advancement opportunities.
• Work alongside incredible colleagues.
• Access to a wealth of opportunities within the company.