Customer Service Representative (Flex Benefits) - Remote

Overview

Point C is seeking a customer-focused and detail-oriented Customer Service Representative to support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). This individual will serve as a key point of contact, delivering timely and accurate service via phone and email while ensuring compliance with internal policies and HIPAA guidelines.

In Short

• Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries
• Respond to inbound calls and emails with professionalism, empathy, and clarity
• Document all customer interactions accurately in the call tracking system
• Navigate and utilize multiple systems and tools to assist customers
• Translate internal processes into clear, understandable information
• Maintain confidentiality in accordance with HIPAA standards
• Contribute to a positive, team-oriented environment

Requirements

• High school diploma or equivalent required
• 1–2 years of experience in a medical, health insurance, or call center setting required
• Experience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferred
• Familiarity with Alegeus (Wealthcare) and CSIpack a plus (training provided)
• Proficient in Microsoft Office (Outlook, Excel) and Adobe Reader
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced, remote environment

Benefits

• Comprehensive medical, dental, vision, and life insurance coverage
• 401(k) retirement plan with employer match
• Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
• Paid time off (PTO) and disability leave
• Employee Assistance Program (EAP)