Technology Solution Center Analyst - Remote

Overview

The Technology Solution Center Analyst position at PNC is focused on providing first-line support and problem resolution for technology products and applications to ensure a seamless experience for internal employees and contractors.

In Short

• Remote position with flexible work location.
• First line of support for technology issues.
• Utilizes tools for remote technology support.
• Escalates issues to higher support levels as needed.
• Partners with end-users to resolve technology problems.
• Requires customer-focused approach and problem-solving skills.
• 3+ years of related experience preferred.
• Comprehensive benefits package offered.
• Monday - Friday schedule from 12:30 pm to 9:30 pm.
• PNC is committed to fostering an inclusive workplace.

Requirements

• Help Desk experience.
• IT background and technical support skills.
• Experience with ticketing systems.
• Strong problem-solving abilities.
• Customer support operations knowledge.
• Ability to manage risks effectively.
• Associates degree or equivalent experience preferred.
• No required certifications or licenses.

Benefits

• Medical, dental, and vision coverage.
• Life insurance and disability protection.
• 401(k) with company match.
• Pension and stock purchase plans.
• Generous paid time off and holiday schedule.
• Educational assistance programs.
• Wellness programs with financial incentives.
• Support for adoption and surrogacy.