Analyst, Technology Support - Remote

Overview

As an Analyst, Technology Support for ReSource Pro, you will provide desktop and infrastructure support for a growing US team and align efforts with overall global technology goals and strategies.

In Short

• Provide support for onsite and remote users for all aspects of the computing environment.
• Support China technology team in communicating and troubleshooting with ReSource Pro clients.
• Manage US Helpdesk ticketing and escalate as needed.
• Support local and global Technology projects aimed to improve efficiency & effectiveness.
• Support the maintenance of US applications including VOIP/PBX systems and Office 365.
• Oversee desktop and application updates.
• Provide support to US team on how to better use existing technology services.
• Educate users on how to use tools more effectively.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, or equivalent.
• Live in the Central time zone and be available to travel to the office in Groesbeck, TX as needed.
• 1-5 years' experience in a helpdesk or IT support role.
• Intermediate computer troubleshooting skill.
• Strong oral and written communication skills.
• Organization and ability to manage many concurrent activities.
• Understanding of the Windows desktop environment and common software.
• Basic understanding of Windows Server administration.
• Familiarity with hardware troubleshooting.

Benefits

• Generous PTO plan with paid holidays + floating holidays.
• 100% paid Employee Healthcare on Day 1.
• Eligible for all medical, dental, and vision benefits on Day 1.
• 401k with employer match, vested on Day 1.
• Opportunity to work for a growing, global organization.
• Ability to engage with clients and internal partners to make an impact.
• Organization-wide focus on growth and development.