Technical Support Analyst - Remote

Overview

Rain is a venture-backed fintech with a mission to enable billions of people to reach financial freedom. Our first product gives employees instant access to their earned wages, enabling people to start their journey to financial success. Rain is the fastest-growing startup in the category and was incubated with QED Capital, a top fintech venture fund.

In Short

• Looking for an L3 support analyst for the Employer Success escalated support team.
• Help solve problems at a low level and direct issues to responsible teams.
• Ensure users receive the help they need efficiently.
• Work closely with Support Analysts, Scrum Masters, and Engineers.
• Interact with business areas and level 2 support to clarify escalated tickets.
• Modify/maintain existing code to correct errors and improve performance.
• Classify, monitor, and organize tickets according to root causes.
• Provide documentation to prevent new escalated tickets.
• Provide input for better support processes.

Requirements

• Great verbal and written communication skills.
• English fluency.
• Strong organization, discipline, and analytical thinking.
• Experience diagnosing technical issues and interacting with support teams.
• Proficient in back-end programming languages, mainly Go and Python.
• Solid understanding of REST API design and development.
• Experience with API security standards (OAuth).
• Good experience with API frameworks.
• Integration of multiple data sources into one system.
• Experience with AWS as a cloud provider.

Benefits

• Opportunity to work in a fast-growing fintech startup.
• Collaborative work environment with diverse teams.
• Focus on personal and professional growth.
• Commitment to diversity and equal opportunity.