Solutions Analyst - Technical Integration - Remote

Overview

As a Solutions Analyst at PointClickCare, you will manage technical and integration interactions, providing customer support and troubleshooting complex issues to enhance user satisfaction and system performance.

In Short

• Manage technical and integration interactions with a focus on customer support.
• Troubleshoot complex issues via phone and electronic communications.
• Work cross-functionally to manage escalations and communicate solutions.
• Document user problems to aid in defect investigations.
• Stay updated on product features and assist in upskilling peers.
• Available for shifts between 8am to 8pm EST, with on-call duties.
• Coordinate internal and external meetings to resolve issues.
• Contribute to the knowledge base tool.
• Post-secondary education in IT or related field preferred.
• 1-2 years of SaaS support experience required.

Requirements

• Experience supporting APIs, Oauth, OpenID, SOAP, REST, JavaScript, SQL, HL7, XML.
• Aptitude for data analysis and interpretation.
• Strong communication and relationship management skills.
• Ability to multi-task and manage customer expectations.
• Experience with performance monitoring tools like AppDynamics and New Relic.
• 1-2 years RDBMS experience, preferably with SQL Server.
• Experience with Sales Force/Service Cloud and Confluence.
• Familiarity with ITIL principles is a plus.

Benefits

• Opportunity to work in a vibrant and dynamic environment.
• Career advancement opportunities.
• Engaging work with a meaningful impact on healthcare.
• Collaborate with incredible colleagues.
• Access to a wealth of resources and support.