Support Analyst - Global Care - Remote

Overview

The Global Care team is a vital component of our operations and customer experience ecosystem, dedicated to redefining the future of travel through exceptional customer experiences.

In Short

• Join a growing team in the Global Care department.
• Provide first-line support to our global partners.
• Monitor the health of our platform.
• Collaborate with partner success, product, and engineering teams.
• Manage customer relationships and post-sale delivery requests.
• Establish and develop an internal and external knowledge base.
• Act as a subject matter expert and communicate recommendations.
• Supervise complex technical project execution.
• Work effectively within a team and meet deadlines.
• Contribute to workflow automation efforts.

Requirements

• Strong integrity and accountability skills.
• Attention to detail and ability to identify partner requirements.
• Ability to quickly grasp new concepts.
• Excellent verbal and written communication skills in English.
• Familiarity with Excel, SQL, HTML, JIRA, Business Intelligence platforms, and/or Splunk.
• Experience in partner/customer support across multiple time zones.
• Experience working with a Service Desk.
• Knowledge of the aviation industry or travel technology.

Benefits

• Matching retirement savings plan.
• Comprehensive health plans.
• Flexible paid time off program.
• Travel experience allowance.
• Annual wellness credit.
• Team events and monthly lunches.
• Office supplies/transportation allowance.
• Remote work program.
• Parental leave bonus program.
• Adventure passport.