Chargeback Analyst - Remote

Overview

The Chargeback Analyst will play a crucial role in analyzing, evaluating, and contesting chargebacks on behalf of partners and Plusgrade, utilizing excellent investigative and communication skills.

In Short

• Analyze and contest chargebacks for partners.
• Communicate requirements related to chargeback management.
• Investigate transaction issues leading to chargebacks.
• Provide insights on chargeback trends and customer behavior.
• Collaborate with internal teams and external partners.
• Utilize Excel and SQL for data analysis and reporting.
• Ensure compliance with regulatory requirements.
• Adapt and learn continuously in a fast-paced environment.
• Deliver exceptional chargeback management experience.
• Work under tight deadlines with high attention to detail.

Requirements

• 3+ years of relevant experience in chargeback dispute resolution.
• Strong analytical and decision-making skills.
• Advanced proficiency in Excel (formulas, pivot tables, macros).
• Experience with SQL for data analysis.
• Ability to work in a dynamic environment.
• Excellent communication skills.
• University degree or equivalent professional experience.
• Detail-oriented with the ability to meet deadlines.
• Proven track record of collecting evidence for disputes.
• Ability to explain complex processes to stakeholders.

Benefits

• Matched RRSP contributions.
• Comprehensive health plans.
• Flexible paid time off program.
• Travel experience allowance.
• Annual wellness credit.
• Team events and monthly lunches.
• Transport supply allowance.
• Remote work program.
• Parental leave bonus program.
• Adventure passport.