Care Coordinator - Remote

Overview

The Care Coordinator at Plume Health is responsible for providing thoughtful and expert patient care in a fully remote telehealth environment, ensuring excellent patient satisfaction and access to gender-affirming care.

In Short

• Serve as the first point of contact for patients.
• Answer inquiries from current and prospective patients.
• Triage questions to appropriate medical staff.
• Ensure accurate data flow and management.
• Support member needs related to labs and pharmacy.
• Facilitate peer support groups as services expand.
• Work in a fully remote environment.
• Emphasize a trans-centered and culturally inclusive approach.
• Foster a supportive and empathetic communication style.
• Contribute to a mission-driven and purpose-filled work culture.

Requirements

• Strong understanding of the trans experience.
• 2+ years in customer service with excellent service history.
• Attention to detail in data management.
• Empathetic written and verbal communication skills.
• Basic computer skills and adaptability to new systems.
• Comfortable working remotely with patients and colleagues.

Benefits

• Affirming and culturally inclusive work environment.
• Opportunity to make a meaningful impact in healthcare.
• Supportive team culture focused on camaraderie.
• Access to professional growth and development.