Remote Otter LogoRemoteOtter

Care Coordinator - Remote

Posted Yesterday

Overview

The Care Coordination Level 1 role is a critical member-facing position at Tia, responsible for ensuring seamless, high-quality support and service delivery across the care continuum. As a first point of contact for our members, Care Coordinators provide empathetic, efficient, and solution-oriented assistance, contributing to Tia's mission to reinvent women’s healthcare.

In Short

  • Serve as the primary point of contact for member inquiries via chat, phone, or other communication channels.
  • Handle member requests related to scheduling, referrals, and care plan follow-ups.
  • Coordinate with providers and specialists to ensure seamless care for Tia members.
  • Resolve basic customer questions regarding membership and appointments.
  • Maintain accurate documentation of all member interactions.
  • Collaborate cross-functionally to manage care coordination workflows.
  • Schedule member appointments across all Tia service lines.
  • Deliver empathetic, member-first service to address concerns.
  • Participate in training and performance feedback sessions.
  • Identify opportunities to improve processes and enhance member experience.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of experience in a healthcare contact center or related field.
  • Exceptional communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Familiarity with healthcare coordination and HIPAA compliance is a plus.
  • Ability to adapt to fast-paced environments.
  • Knowledge in using contact center software and CRM systems.
  • Good problem-solving skills.

Benefits

  • Free Tia membership.
  • $300 one-time WFH stipend.
  • $50/month phone and internet reimbursement.
  • Medical, dental, and vision benefits.
  • 401k program.
  • 13" Macbook Pro.
  • Travel stipend for team off-sites.

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