Care Coordinator - Remote

Overview

The Care Coordination Level 1 role is a critical member-facing position at Tia, responsible for ensuring seamless, high-quality support and service delivery across the care continuum. As a first point of contact for our members, Care Coordinators provide empathetic, efficient, and solution-oriented assistance, contributing to Tia's mission to reinvent women’s healthcare.

In Short

• Serve as the primary point of contact for member inquiries via chat, phone, or other communication channels.
• Handle member requests related to scheduling, referrals, and care plan follow-ups.
• Coordinate with providers and specialists to ensure seamless care for Tia members.
• Resolve basic customer questions regarding membership and appointments.
• Maintain accurate documentation of all member interactions.
• Collaborate cross-functionally to manage care coordination workflows.
• Schedule member appointments across all Tia service lines.
• Deliver empathetic, member-first service to address concerns.
• Participate in training and performance feedback sessions.
• Identify opportunities to improve processes and enhance member experience.

Requirements

• High school diploma or equivalent required.
• 1-2 years of experience in a healthcare contact center or related field.
• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with healthcare coordination and HIPAA compliance is a plus.
• Ability to adapt to fast-paced environments.
• Knowledge in using contact center software and CRM systems.
• Good problem-solving skills.

Benefits

• Free Tia membership.
• $300 one-time WFH stipend.
• $50/month phone and internet reimbursement.
• Medical, dental, and vision benefits.
• 401k program.
• 13" Macbook Pro.
• Travel stipend for team off-sites.