Care Coordinator - Remote

Overview

At Shift Collab, we are on a mission to make a positive impact on people's lives by facilitating their journey towards better mental health.

In Short

• Join a mission-driven team focused on enhancing mental health outcomes.
• Deliver exceptional care to clients through effective communication.
• Engage with potential clients to support their therapy journey.
• Conduct client intake assessments via phone or video.
• Manage incoming communications from clients and therapists.
• Coordinate clinic and therapist schedules for efficient appointment management.
• Monitor client insurance verification and billing processes.
• Ensure smooth video therapy sessions and troubleshoot as needed.
• Provide administrative support to enhance clinic efficiency.

Requirements

• Advanced empathy and clinical insight.
• Experience in client relationship management.
• Strong communication skills.
• Ability to handle complex situations effectively.
• Flexibility to work full-time, including evenings.
• Technical expertise for managing video therapy rooms.

Benefits

• Be part of an award-winning team.
• Contribute to meaningful work that makes a difference.
• Opportunity to enhance mental health support in the community.