Guest Experience Associate - Remote

Overview

As a Guest Experience Associate at Placemakr, you will be the primary point of contact for guests and residents, ensuring exceptional service and satisfaction throughout their stay.

In Short

• Provide exceptional experiences to guests and residents.
• Collaborate effectively with property team members.
• Maintain a safe and compliant environment.
• Respond to guest communications promptly.
• Check guests into their assigned rooms according to standards.
• Collect payment methods at check-in.
• Utilize various systems accurately.
• Complete thorough shift handovers.
• Additional duties as assigned.

Requirements

• 1+ year of customer service experience in hospitality or related fields.
• Effective verbal and written communication skills.
• Ability to learn and use technology systems.
• Can-do attitude and teamwork ability.
• Physical ability to perform the job duties.

Benefits

• Competitive pay rate.
• Generous monthly bonus program.
• Company stock options.
• 401k with employer matching.
• Medical, Vision & Dental Insurance options.
• 15 days of paid time off per year.
• Paid day off for your birthday.
• Paid Parental Leave.
• Flexible scheduling options.
• Exclusive discounts at Placemakr properties.