Guest Experience Associate - Remote

Overview

As a Guest Experience Associate at Placemakr, you will be the primary point of contact for guests and residents, ensuring exceptional service and satisfaction throughout their stay.

In Short

• Serve as a trusted point of contact for guests and residents.
• Collaborate effectively with property team members.
• Maintain a safe and compliant environment.
• Respond to guest communications via various channels.
• Ensure smooth check-in processes for guests.
• Utilize systems accurately for operations.
• Complete effective shift handovers.
• Work during weekdays, weekends, evenings, and holidays.
• Support team members and de-escalate situations as needed.
• Embody Placemakr’s core values and community norms.

Requirements

• 1+ year of customer service experience in hospitality or related fields.
• Effective communication skills with customers and team members.
• Ability to learn and use systems or technology.
• Can-do attitude and collaborative spirit.
• Physical ability to stand, walk, and lift objects up to 50 pounds.

Benefits

• Competitive pay and stock options.
• Generous monthly bonus program.
• Flexible scheduling options.
• Pay increases available based on development.
• Medical, Vision & Dental Insurance.
• Paid Parental Leave and Life Insurance.
• 401k with employer matching.
• Paid Time Off for recharging.
• Access to paycheck before payday.
• Discounts on stays at Placemakr properties.