Member Experience Associate - Remote

Overview

As a Member Experience Associate, you will be the welcoming and reassuring voice of Belle, ensuring our members receive top-tier support and service.

In Short

• Deliver compassionate, patient-focused customer service through phone, email, and SMS chat.
• Run health insurance checks to determine member eligibility and potential cost share.
• Schedule and confirm appointments, ensuring accuracy and efficiency.
• Provide clear and friendly communication, making sure members feel heard and valued.
• Proactively engage with members, addressing concerns with professionalism and care.
• Document interactions and feedback to support continuous improvement.
• Adapt to change and embrace opportunities to improve processes and service delivery.

Requirements

• 6+ months in customer service, call centers, healthcare support, or similar roles.
• Comfortable using phone systems, Google Suite, Slack, and customer management platforms.
• Clear, patient, and empathetic speaking skills.
• Ability to take ownership of tasks and manage time effectively in a remote environment.
• A warm personality that fosters trust and builds relationships.
• Open to change and committed to continuous learning.
• Experience working with seniors or in a healthcare-related role is a plus.

Benefits

• Competitive compensation.
• Health, dental and vision benefits.
• 401K.
• Paid time off, sick, paid holidays.
• Remote, flexible work schedule.