Guest Experience Associate - Remote

Overview

As a Guest Experience Associate at Placemakr, you will play a crucial role in delivering exceptional service to guests and residents, ensuring their stay is memorable and enjoyable.

In Short

• Serve as the primary point of contact for guests and residents.
• Provide exceptional customer service and create a welcoming environment.
• Collaborate with property team members to maintain a high standard of service.
• Manage guest check-ins and payments efficiently.
• Respond to guest communications promptly.
• Ensure compliance with safety and operational standards.
• Participate in shift handovers and additional responsibilities as needed.
• Work flexible hours, including weekends and holidays.
• Embody Placemakr’s community norms and values.
• Enjoy remote-first work with biannual in-person gatherings.

Requirements

• 1+ year of experience in customer service, preferably in hospitality.
• Strong verbal and written communication skills.
• Ability to learn and utilize various systems and technologies.
• Positive attitude and collaborative spirit.
• Physical ability to perform hands-on tasks and move objects.
• Commitment to Placemakr’s core values and customer service mission.

Benefits

• Competitive pay rate of $22.50/hour.
• Monthly bonus program of up to $500.
• Company stock options and 401k with employer matching.
• Medical, Vision & Dental Insurance options.
• 15 days of paid time off with rollover options.
• Paid day off for your birthday.
• Flexible scheduling options.
• Opportunities for pay increases based on performance.
• Discounts at select Placemakr properties.
• Weekly paychecks and access to early paycheck options.