Enterprise Customer Success Manager - Remote

Overview

An experienced Enterprise Customer Success Manager is needed to help scale customer support for a high-growth HR tech startup.

In Short

• This remote role is based in the UK.
• Manage 30+ enterprise customers.
• Drive customer satisfaction and success.
• Work closely with support teams.
• Balance proactive strategy with reactive problem-solving.
• Travel up to 15% for in-person meetups.
• Adapt to rapidly evolving product needs.
• Build and manage stakeholder relationships.
• Define success metrics with clients.
• Maximize customer value and identify upsell opportunities.

Requirements

• 4+ years in Customer Success Management.
• Experience in HR tech SaaS or as a recruiter.
• Proven stakeholder management skills.
• Ability to manage multiple enterprise accounts.
• Data-savvy and outcome-driven.
• Eager to learn and adapt.
• Team player with cross-functional collaboration skills.
• Based in the UK with full work authorization.

Benefits

• Gold-plated healthcare coverage.
• Unlimited holidays for work-life balance.
• Mental health support with immediate access to counseling.
• Retirement matching plan.
• Remote-first culture prioritizing flexibility.
• Meaningful equity in the company.
• Generous parental leave policy.
• Annual learning budget for personal and professional growth.
• Top-of-the-line equipment provided.
• A supportive and driven team environment.