Technical Account Manager - Remote

Overview

We’re a high-growth, bootstrapped HR tech start-up building and selling software that helps in-house recruitment teams attract, hire, and onboard the right talent. We’re building a brand-new Technical Account Manager team to support our growing number of enterprise customers.

In Short

• This UK-based role is mostly remote, with in-person meetups a few times a year.
• The TAM team is brand new, ideal for those who thrive in unstructured environments.
• High standards for customer service with an average first response time under two minutes.
• Role involves onboarding customers and troubleshooting technical issues.
• Mix of hands-on technical support and customer interaction.
• Values shape who we are and how we work.

Requirements

• 2+ years in technical support or technical account management, ideally in SaaS.
• Experience with APIs, debugging tools, HTML, CSS, and frontend troubleshooting.
• Sharp problem-solving and project management skills.
• Great at explaining technical concepts to both technical and non-technical users.
• Customer-obsessed and adaptable in ambiguous situations.

Benefits

• Gold-plated healthcare coverage.
• Unlimited holidays for work-life balance.
• Mental health support with immediate access to counseling.
• Retirement matching plan.
• Remote-first culture prioritizing flexibility.
• Meaningful equity in the company.
• Generous parental leave policy.
• Annual learning budget for personal and professional growth.
• Top-of-the-line equipment provided.
• A supportive team environment.