IT Services Manager - Remote

Overview

The IT Services Manager oversees the delivery and management of all internal IT services to ensure seamless operations and high levels of user satisfaction within a transformative global fintech environment.

In Short

• Oversee day-to-day operations of internal IT services.
• Lead and mentor a team of IT service professionals.
• Provide Level 3 and 4 technical support.
• Implement best practices for service management.
• Define and monitor Service Level Agreements (SLAs).
• Build relationships with internal stakeholders.
• Manage external IT service providers and vendors.
• Support incident and problem management processes.
• Identify and mitigate business risks related to IT services.
• Collaborate with various technical teams for cohesive operations.

Requirements

• Bachelor's degree in Information Technology or related field.
• 7+ years of experience in IT service management.
• Solid understanding of IT infrastructure and systems.
• Experience with IT service management tools.
• Strong leadership and team management skills.
• Excellent written and verbal communication skills.
• Analytical and problem-solving skills.
• Commitment to excellent customer service.
• Experience with project management methodologies.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Competitive salary structure including company bonus scheme.
• Collaborative and friendly culture.
• Flexible and hybrid working options.
• Remote working option for up to 6 weeks per year.
• Ongoing personal development and learning opportunities.
• 15 weeks paid primary carers parental leave.
• 3 paid volunteering days per year.
• Frequent events and celebrations.
• Beautifully renovated office facilities.
• Onsite amenities including a stocked kitchen and coffee machines.