IT Service Manager - Remote

Overview

As an IT Service Manager at Vitrolife Group, you will lead and transform the global IT support function, ensuring service excellence and scalability.

In Short

• Lead a geographically distributed team of IT service professionals.
• Implement best practices for IT service management.
• Drive the vision for global IT service delivery.
• Oversee daily operations of the IT Service Desk.
• Optimize service management processes for efficiency.
• Define and track KPIs and SLAs.
• Implement modern service management tools and automation.
• Drive continuous improvement initiatives.
• Stay updated with emerging IT trends.

Requirements

• Proven leadership in managing global IT support teams.
• Customer-centric mindset with a focus on user experience.
• Strategic thinking for unifying service structures.
• Strong problem-solving abilities.
• Experience with ITIL and process improvement.
• Excellent communication skills across cultures.
• Project and change management capabilities.
• Adaptability in a fast-paced IT landscape.

Benefits

• Shape the future of IT service management in a growing MedTech company.
• Work in an international environment.
• Competitive salary and benefits package.
• Be part of an innovative, purpose-driven organization.