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IT Service Manager - Remote

Posted 2 weeks ago
DevOps / Sysadmin
Full Time
Worldwide

Overview

As an IT Service Manager at Vitrolife Group, you will lead and transform the global IT support function, ensuring service excellence and scalability.

In Short

  • Lead a geographically distributed team of IT service professionals.
  • Implement best practices for IT service management.
  • Drive the vision for global IT service delivery.
  • Oversee daily operations of the IT Service Desk.
  • Optimize service management processes for efficiency.
  • Define and track KPIs and SLAs.
  • Implement modern service management tools and automation.
  • Drive continuous improvement initiatives.
  • Stay updated with emerging IT trends.

Requirements

  • Proven leadership in managing global IT support teams.
  • Customer-centric mindset with a focus on user experience.
  • Strategic thinking for unifying service structures.
  • Strong problem-solving abilities.
  • Experience with ITIL and process improvement.
  • Excellent communication skills across cultures.
  • Project and change management capabilities.
  • Adaptability in a fast-paced IT landscape.

Benefits

  • Shape the future of IT service management in a growing MedTech company.
  • Work in an international environment.
  • Competitive salary and benefits package.
  • Be part of an innovative, purpose-driven organization.
Vitrolife Group logo

Vitrolife Group

Vitrolife Group is dedicated to harnessing the power of science and technology to help individuals and couples overcome challenges in building families. Through its subsidiary, Igenomix, the company provides innovative genetic testing services aimed at assisting reproductive health professionals in diagnosing and treating patients throughout various stages of their reproductive journey. With a commitment to integrity, quality, innovation, and collaboration, Vitrolife Group strives to ensure healthy outcomes for families while fostering a strong company culture that emphasizes shared values.

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