Senior Account Manager - Internal Role - Remote

Overview

The Senior Account Manager will be a key member of the Client Success Team, responsible for nurturing client relationships and ensuring the long-term success of talent placed within their organizations.

In Short

• Work remotely from LATAM or EA
• Full-time independent contractor position
• Manage client relationships post-placement
• Monitor performance of placed talent
• Address client concerns and ensure swift resolution
• Gather client feedback and report on performance metrics
• Drive engagement initiatives for talent referrals
• Maintain accurate records of client interactions
• Coordinate internal resources for project milestones
• Support additional tasks for high-quality service delivery

Requirements

• Proven experience in account management or client success
• Strong relationship-building skills
• Ability to monitor and manage performance metrics
• Excellent communication skills
• Proactive problem-solving abilities
• Experience in a fast-paced environment
• Familiarity with performance indicators like NPS
• Ability to drive engagement and referrals
• Strong organizational skills
• Experience in project management

Benefits

• Retention bonuses at 3, 6, 9, and 12 months
• Community-driven benefits like an annual retreat
• Opportunity to work with top startups in the US and EU
• Flexible work schedule
• Career growth opportunities
• Supportive team environment
• Work with exceptional candidates
• Access to professional development resources
• Remote work flexibility
• Engaging work culture