Customer Support Executive (US-Legal Tech) - Remote

Overview

The Customer Support Executive will provide remote support to law firm clients, addressing inquiries and troubleshooting issues related to a legal technology platform.

In Short

• Fully remote position with 8-hour shifts aligned to U.S. and Asia time zones.
• Independent contractor role, full-time.
• Respond to inbound Zendesk tickets and live chat inquiries.
• Troubleshoot platform issues and user confusion.
• Design and implement SOPs for CSR workflows.
• Participate in QA/bug testing for new product releases.
• Assist with admin tasks including documentation updates.
• Immediate onboarding and training on platform functionalities.
• Collaborative work environment focused on long-term team building.
• Opportunity to work with elite law firms and innovative technology.

Requirements

• Experience in customer support, preferably in a tech environment.
• Strong communication skills, especially with high-end clients.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with Zendesk or similar support platforms.
• Detail-oriented with a focus on process improvements.
• Ability to work flexible hours aligned with global client time zones.
• Experience in legal technology is a plus.
• Willingness to learn and adapt quickly.
• Strong organizational skills for managing multiple tasks.
• Ability to work independently and as part of a team.

Benefits

• Retention bonuses at 3, 6, 9, and 12 months.
• Community-driven benefits including an annual retreat.
• Opportunity to work with top startups in the US and EU.
• Collaborative and mission-driven work environment.
• Potential for career growth and promotion.