Chief of Staff - Remote

Overview

The Chief of Staff will lead and scale internal systems, manage a global team, and ensure operational efficiency across various departments.

In Short

• Fully Remote position based in LATAM or South Africa.
• Full-Time role with a 40-hour work week.
• Manage day-to-day operations across internal teams and client delivery.
• Lead a global team of 12+ offshore talents.
• Build and enforce SOPs and scalable operational systems.
• Optimize internal tools and automations.
• Drive exceptional client experience.
• Hire and onboard new operations team members.
• Identify operational bottlenecks and implement improvements.
• Support the CEO with strategic operations.

Requirements

• Proven experience in operations management.
• Strong leadership skills and ability to manage remote teams.
• Experience with building SOPs and operational workflows.
• Familiarity with tools like Zapier and Notion.
• Ability to drive results without micromanagement.
• Excellent communication skills.
• Experience in client success management.
• Proactive in identifying and solving problems.
• Experience with AI tools is a plus.
• Ability to work in a fast-paced startup environment.

Benefits

• Competitive salary based on experience.
• Performance-based bonuses.
• Flexible holidays observed.
• Retention bonuses at 3, 6, 9, and 12 months.
• Community-driven benefits including an annual retreat.