Care Operations Specialist - Remote

Overview

The Care Operations Specialist is responsible for being the first point of contact in a patient’s healthcare journey, ensuring they feel valued and supported through efficient management of patient information.

In Short

• Fully remote position, Monday to Friday.
• Full-time, Independent Contractor role.
• 40 hours per week, 8:00 AM-5:00 PM EST.
• First point of contact for patient inquiries.
• Collect and verify patient information.
• Schedule appointments and manage patient records.
• Respond to inquiries with empathy and professionalism.
• Collaborate with healthcare providers and administrative staff.
• Maintain confidentiality and compliance with HIPAA regulations.
• Identify process gaps and suggest workflow improvements.

Requirements

• Strong attention to detail.
• Efficient in processing patient information.
• Warm, professional communication style.
• Passion for patient-centered care.
• Experience with EMR systems and scheduling platforms.
• Ability to handle inquiries via phone, email, and chat.
• Understanding of HIPAA regulations.
• Ability to identify workflow improvements.
• Experience in customer service or healthcare support.
• Ability to work flexible hours as needed.

Benefits

• Opportunity to work with top startups in the US and EU.
• Retention bonuses available.
• Community-oriented opportunities like annual retreats.
• Supportive and empathetic work culture.
• Remote work flexibility.