Account Manager - Remote

Overview

The Account Manager serves as the key custodian of the client experience, owning post-sale relationships and ensuring long-term client satisfaction, retention, and growth.

In Short

• Work remotely as an Account Manager for a company connecting top candidates with startups.
• Manage post-sale relationships with 20-30 clients concurrently.
• Ensure high client satisfaction, retention, and growth.
• Conduct onboarding and training for clients on product capabilities.
• Identify upsell and cross-sell opportunities for account growth.
• Act as the internal voice of the client within the company.
• Collaborate cross-functionally with sales and product teams.
• Track account performance metrics and maintain CRM data.
• Build strong relationships with clients and vendors.
• Stay updated with industry trends to enhance client engagement.

Requirements

• Excellent communication skills in English.
• Experience in account management or customer success.
• Ability to build trust-based relationships.
• Strong analytical skills to monitor client usage data.
• Experience with CRM systems like HubSpot or Salesforce.
• Ability to work independently as an independent contractor.
• Flexibility to work in US time zones.
• Experience in SaaS or tech industries is a plus.
• Strong organizational skills and attention to detail.
• Proven track record of driving client satisfaction and retention.

Benefits

• Work with top startups in the US and EU.
• Opportunities for career growth and development.
• Flexible work schedule.
• Supportive team environment.
• Engagement with visionary founders.
• Access to exclusive networking opportunities.
• Be part of a company that values exceptional talent.
• Competitive compensation as an independent contractor.
• Work remotely from various regions.
• Opportunity to influence product direction based on client feedback.